Frequently Asked Questions.
FAQs
Don’t see your question answered here? Click here to head to our Contact Us Page and reach out with your question.
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Although based in Melbourne, Australia, Sakura is an online telehealth service that delivers Australia wide.
This includes major cities:
Melbourne
Sydney
Darwin
Adelaide
Brisbane
Perth
Canberra
Cairns
Areas outside of major cities also included, remote and rural. Sakura Psychology believes in equal access for all Australians to therapy.
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If you need to cancel or reschedule your appointment:
Prior to 48hrs: Free
48hrs to 25hrs: 50% of the full fee will be charged.
24hrs or less: Full fee will be charged.
This will give enough time for us to find someone else to take your time slot. We hope you understand. Please reach out if you need to change or cancel an appointment.
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Unfortunately Sakura Psychology cannot offer bulk billing services at this time.
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There are options for you to use a MHCP or pay privately. Please reach out to discuss your options. Click here to contact us to discuss your options.
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Cost is $180 per session. Click Here to reach out today to discuss fees further.
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Sakura Psychology is not a crisis service.
Please call 000 if you are in an emergency.
Alternatively, you can call:
Lifeline 13 11 44 - A crisis support and suicide prevention service for all Australians.
Mental Health Line 1800 011 511 - The Mental Health Line offers professional help and advice for everyone. Operates 24 hours a day, 7 days a week.
Beyond Blue 1300 22 4636 - Beyond Blue provide support to address issues related to depression, suicide, anxiety disorders and other related mental illnesses.
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No, you don’t need a referral unless you would like to utilise a Mental Health Care plan. In this case, you will have to speak with your GP first and get a referral from them.
Click Here to contact us and find out more.
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Each session is 50 minutes.
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Yes. Check your Extras cover and you may be eligible for cover. Please contact us to discuss by clicking here.
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Unfortunately Sakura Psychology doesn’t accept payments from Third Parties. This includes WorkSafe, TAC and DVA.